Reference : GBR04571

Customer Service Advisor (Tool Hire)

  • Distribution Operations
  • United Kingdom Ruislip
  • Driver 3.5T Permanent Contract
  • Posting date : 12/02/2021

Position description

Customer Service Advisor (Tool Hire)

At Saint-Gobain we pride ourselves on being innovative, customer focused, agile, open and engaging and entrepreneurial. We are also proud to have been named a ‘Top Employer’ for 5 consecutive years. If you’re passionate about working with people, you’re able to put your customer first, and you want to know what it’s like to work for a top employer that is working hard to make the world a better home; then please read on to find out more about this exciting opportunity to join us as a Customer Service Advisor (Tool Hire)

You’ll be working for Jewson in Ruislip. Jewson is one of more than 30 exciting Saint-Gobain brands in the UK and we pride ourselves on doing everything we can to understand our Customers needs in order to deliver solutions to save them time, money and hassle. Our Colleagues are critical to our Customers’ success and you will be working with a team that proactively supports them in every way possible. If you love working with people, you’re a good listener and you think you could help our customers feel welcome, then this could be a great opportunity for you to join our team.

 Is this role right for me?

  • Are you looking for a new career?
  • Perhaps you have a mechanical or engineering background?
  • Do you enjoy a hands on role?
  • This role is perfect for someone who isn't looking for a desk based role. 

We are committed to providing you with the full tools and support required to carry out your role within Jewson. So if you have a passion for delivering great customer service and are looking for a busy, hands-on role to work as part of a team, then you are likely to be a great fit!

Hours of work: 7:30am-17:00pm Monday to Friday and 8:00am-12:00pm every other Saturday 

Please note: It is essential for this role to have a Full, clean driving license.

What will I be doing?

You will be in regular contact with our Customers and therefore you play a huge part in delivering a fantastic customer experience. In order to support our customers and deliver a great service you will;

  • Get to know our product lines and services – with training from us!
  • Carry out basic maintenance and cleaning of our tool hire equipment in the workshop
  • Process customer orders and keep customers updated
  • Organise tool hire delivery and collection
  • Following H&S procedures; Loading and unloading safely and satisfactorily
  • Ensuring any technical problems, maintenance faults and repairs are dealt with efficiently
  • Make Health & Safety a priority and demonstrate how you can keep yourself and others safe at work
  • General Administration – Tool Hire reports and sales order processing


Who are we ?

Are Jewson and Saint-Gobain an Inclusive employer? 

Our Customers are all unique and so are our colleagues. We believe in including everyone so it doesn’t matter what your background is, we care about what you can offer and we welcome anyone who is passionate about our Customers and shares our Values.

And what about flexibility? 

The world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business. We understand that everyone has different needs and commitments. Therefore, we are very open to discuss any flexible requirement or need that you may have for this role.

Top Employer 2021