Reference : GBR04404

Customer Service Advisor (Tool Hire)

  • Distribution Operations
  • United Kingdom London
  • Driver 3.5T Permanent Contract
  • Posting date : 10/01/2021

Position description

Customer Service Advisor (Tool Hire)

At Saint-Gobain we pride ourselves on being innovative, customer focused, agile, open and engaging and entrepreneurial. We are also proud to have been named a ‘Top Employer’ for 5 consecutive years. If you’re passionate about working with people, you’re able to put your customer first, and you want to know what it’s like to work for a top employer that is working hard to make the world a better home; then please read on to find out more about this exciting opportunity to join us as a Tool Hire Assistant. 

You’ll be working for Jewson in Hammersmith. Jewson is one of more than 30 exciting Saint-Gobain brands in the UK and we pride ourselves on doing everything we can to understand our Customers needs in order to deliver solutions to save them time, money and hassle. Our Colleagues are critical to our Customers’ success and you will be working with a team that proactively supports them in every way possible. If you love working with people, you’re a good listener and you think you could help our customers feel welcome, then this could be a great opportunity for you to join our team.

Is this role right for me?

Are you looking for a career? Perhaps you’ve worked in a similar industry or fancy a change? Do you enjoy DIY jobs at home, used to working with a range Tools?

We are committed to providing you with the full tools and support required to carry out your role within Jewson. So if you have a passion for delivering great customer service and are looking for a busy, hands-on role to work as part of a team, then you are likely to be a great fit!

Hours of work: 7:30am-17:00pm Monday to Friday and 8:00am-12:00pm every other Saturday 

Please note: It is essential for this role to have a Full, clean driving license.

 

What will I be doing?

You will be in regular contact with our Customers and therefore you play a huge part in delivering a fantastic customer experience. In order to support our customers and deliver a great service you will;

  • Get to know our product lines and services – with training from us!
  • Carry out basic maintenance and cleaning of our tool hire equipment in the workshop
  • Process customer orders and keep customers updated
  • Organise tool hire delivery and collection
  • Following H&S procedures; Loading and unloading safely and satisfactorily
  • Ensuring any technical problems, maintenance faults and repairs are dealt with efficiently
  • Make Health & Safety a priority and demonstrate how you can keep yourself and others safe at work
  • General Administration – Tool Hire reports and sales order processing

 

Who are we ?

Are Jewson and Saint-Gobain an Inclusive employer?

We’re working hard to be, and we’re keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, taste in music, fashion sense or anything else that makes you, you!

We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.

And what about flexibility?

The world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business. We understand that everyone has different needs and commitments. Therefore, we are very open to discuss any flexible requirement or need that you may have for this role (this could be flexible hours, a job share, part time, to name a few). We can’t guarantee to meet all requests for flexibility when we are recruiting, but we promise to listen.

Top Employer 2021