Reference : GBR07460

Customer Service Administrator

  • United Kingdom Bury St Edmunds
  • Permanent / Regular
  • Posting date : 12/26/2022

Position description

We are looking for a Customer Service Administrator to join our busy team at Build Aviator in Bury St Edmunds. At Build Aviator, our work ethic and values are what makes our team stand out from the crowd. We are passionate about helping our customers; by building relationships with them, and ensuring they always receive the highest quality of service from everyone they speak to. So if you are looking for a long-term career opportunity with great prospects then read on!

Is this role right for me?

First and foremost, we always want to recruit great people that really understand our values and ways of working.

There are some specific experience/skills/knowledge we are looking for from suitable candidates;


  • Confident in working in a customer service environment
  • Good written and verbal communication skills
  • Confident in Microsoft office particularly Excel, MS Word, Outlook
  • Excellent telephone manor
  • Able to manage own workload and work to tight deadlines and prioritise demands
  • A great team player
  • Professional, positive, friendly and helpful
  • Good literacy and numeracy skills


  • Previous experience within an administrative role would be advantageous
  • An IT qualification is also desirable
  • Knowledge of the building trade is advantageous
  • Previous experience using a Customer Database

Please note; this is a Full Time position working Monday to Friday, 8am to 5pm in our offices in Bury St Edmunds.

What will I be doing in the role?

The role will consist of providing telephone support, routine administrative tasks, for branches and customers (public & trade) on the use of Build Aviator for their building projects. You will also monitor customer accounts where required.

  • Field telephone calls and emails and ensure they are dealt with efficiently
  • Resolve customer and colleague queries and concerns via telephone and email
  • Perform admin duties including updating databases / spreadsheets, notes and records on our in-house systems
  • Speak to customers; gain reviews, upgrade customers, introduce new services / products
  • Process payments

AreBuild Aviator and Saint-Gobain an Inclusive employer? 

We’re working hard to be, and we’re keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, taste in music, fashion sense or anything else that makes you, you!  

We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.