Reference : 569572

Customer Services Officer

  • Administration
  • United Kingdom
    Ipswich
  • Permanent / Regular (US)
  • Posting date : 06/18/2019

Who are we ?

Innovative? Customer Focused? Agile?  Open and Engaging? Entrepreneurial? – The key attitudes and way we like to work at Saint-Gobain. If this sounds like you, please read on to find out more about the Customer Services Officer opportunity.

This role is working with Celotex, Customer Services Department where you will be committed to the continuous improvement of the customer experience by ensuring all enquiries, orders, and correspondence for the company’s products are promptly processed in accordance with both the customer’s requirements and company procedures.  

In the role as a Customer Services Officer you will;

  • Process and progress customer orders ensuring correct and accurate product reference and pricing in line with Company pricing schedules and procedures.
  • Maximise vehicle utilization through inbound and outbound calling to generate sales.
  • Liaise with the Customer Experience Manager and Customer Services Team Leader when special sizes and pricing data is requested to ensure that orders are processed with minimum delay.
  • To promptly pass any details of customer complaints to the Customer Services Team Leader, Complaints Coordinator, and Aftercare Specialist.
  • To ensure all enquiries from customers are dealt with in a prompt and efficient manner.

What kind of person are we looking for?

First and foremost, we always want to recruit talented people that align well with our values and way of working. In addition to the five Saint-Gobain attitudes we shared at the start, suitability for the role is always key; does the following criteria sound like you?

In order to be successful in this role, you must have;

  • Previous customer services experience, preferably in a manufacturing or commercial environment.
  • Previous experience of order processing systems or database management.
  • Ability to understand technical products and explain them to customers clearly and concisely. 
  • SAP knowledge advantageous but full training will be provided.
  • Intermediate level Microsoft Office.

Who are Saint-Gobain?

Saint-Gobain was founded in 1665 to deliver a world first – the production of glass on an industrial scale we have continued to adapt and grow through providing innovate ideas, services and products to our customers. 350 years later we have a presence in 67 countries and employs 170,000 people worldwide. The UK & Ireland is home to over 30 of our well-known and respected businesses within the construction sector including: British Gypsum, Jewson, Weber, Graham and Glassolutions.

You are applying to work with Celotex this is one of 32 fascinating Saint-Gobain businesses that operate within UK and Ireland. Regardless of which business you join, you are assured to be welcomed into a professional and warm environment, where we value all of our employees equally and have a strong focus on their health, safety and wellbeing at all times.

Our Ambition as a business?

At Saint-Gobain, our goal is to ‘Create great living places and improve people’s daily life’. We design, manufacture and distribute materials and solutions, which are key ingredients in the wellbeing of each of us and the future of all. They can be found everywhere in our living places and our daily life: in buildings, transportation, infrastructure and in many industrial applications. They provide comfort, performance and safety while addressing the challenges of sustainable construction, resource efficiency and climate change.

Do you want to be part of this vision? Click apply, we would love to hear from you.

 

 

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