Reference : 562925

Customer Service Specialist

  • Supply Chain
  • China SHANGHAI
  • Permanent / Regular (US)
  • Posting date : 12/04/2018

Position description

  1. Order process, including order confirmation, delivery arrangement, order tracing, etc.
  2. Product inquiry, including quotation, application, stock availability, lead time, etc.
  3. Solve customer problems in a group, coordinating with sales, production & engineering and carry out follow-ups to ensure that concerns are resolved to the customer’s satisfaction.
  4. Team work with other Dept. (Logistics Dept., Finance Dept., Quality Dept., Product Dept., etc.) and build up good relationships with customers.
  5. Works with Finance/Sales and customers on payment arrangement closely to smooth shipment on-time-delivery.
  6. Assists in sales forecasting & sales target monitoring by month.
  7. Advises customer about shipping status and related documents to ensure that customers are well informed of the delivery status.
  8. Support customer satisfactory survey.
  9. Assists in the processing of documents.

Profile description

  1. College/University degree.
  2. Min. 3 years working experience in sales co-ordination, order follow-up and customer liaison.
  3. Good English language skills in both written and spoken.
  4. ERP knowledge is preferred and good Microsoft office skills.
  5. Good communication skills and service minded.
  6. Hard working, pay attention to details and willing to take responsibility.
  7. Trouble Shooting Ability.

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