Reference : 586401

Customer Service (SUS)

  • Supply Chain
  • China Hangzhou
  • Permanent / Regular (US)
  • Posting date : 06/10/2021

Position description

  1. Collect customer forecast and transfer to internal dept.
  2. Receiving order from customers and inform related departments.
  3. Coordinating with customer about order confirmation, shipping request etc.
  4. Coordinating with other relevant teams (logistics, development, purchasing, quality, production…) to fulfill mass production, prototype and return delivery.
  5. Follow up the completion of orders until invoicing. (shipment arrangement, documents preparation, order & delivery processing, billing & invoicing).
  6. Receiving customer complain and feedback the measurements to customer. Response to customer inquiries with accuracy and in a timely manner.
  7. Good communication with customer for any requirements.
  8. Coordinating with logistics for imported materials and relevant information transfer.
  9. Total comply with local regulations & laws and follow site EHS procedures /rules.
  10. Attend EHS training, participate in site EHS activities and promote EHS requirements.
  11. Timely report any EHS related injury /environmental / occupational health cases and near miss cases and TF4/TF5, and ensure all corrective actions will be closed within defined timeline.
  12. Perform the A/R reconciliation with distributors at the end of month mainly in delivery and A/R recovery. Orders and shipping details date analysis weekly


  1. Education学历:  Bachelor degree
  2. Language语言 : English: CET-4 or above
  3. Computer skill计算机技能:  Excellence in MS Office.
  4. Work experience工作经验:  More than 3 years related experience.
  5. Others to be specified其他:
  6. Good communication skills with cheerful personality.
  7. Good time management and well organized.
  8. Team player and strong sense of responsibility.
  9. Take initiatives.
  10. Carefully enough.
  11. Data analysis

Who are we ?

圣戈班高功能塑料(杭州)有限公司前身为金普奥膜科技(杭州)有限公司,是由世界财富500强之一的圣戈班集团于201551日收购的一家全资子公司。研发与生产基地位于浙江省杭州市萧山高新技术开发区桥南区,占地面积15亩,厂房建筑面积15000㎡。其中已启用模具加工车间1000㎡,设备加工车间1000㎡,注塑加工车间1500㎡,洁净生产车间2800, SUS一次性生物耗材车间400㎡。







Top Employer 2021

Similar Openings

Job Title
Job Type
Business Entity
Posting date