Customer Service Representative

☆

Canada, Nova Scotia, Dartmouth

Permanent / Regular

Technical Production

On site

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Why do we need you ?

Kaycan has an exciting career opportunity for a Customer Service Representative based in Dartmouth to join our team. This is a great chance to join a Top Employer and contribute to our growth and success.

Schedule: Monday to Friday
Status: Full Time, permanent, On-site

Here’s what you’ll be responsible for in this role

This position is responsible for ensuring that all incoming customer/sales calls, in person orders and e-mails are serviced thoroughly and professionally, by following through on quoted delivery dates, pricing and resolving customer concerns at one our busiest branches. You will work with a great branch team to deliver the following:

Understand customer needs and advise best solutions for a positive customer experience;
Address client inquiries regarding order status and complete order adjustments in a timely manner and creating new customer accounts for sales team;
Verify pricing and availability of product with outside sales/customers. Adjust pricing for customers when necessary and apply refunds/returns for customer accounts;
Liaise with head office and other branches from across Canada to solicit inventory to meet customers’ needs;
Updating, referencing, and maintaining customer accounts in our inventory/CRM system;
Enter orders for other branches in accordance with procedures for special materials and interbranch shipping;
Updating and referencing the company’s CRM system (Oracle);
Supply and inform clients of pricing, credit terms as well as entering orders in system;
Investigate and troubleshoot customer service issues and offer solutions to our customers achieve their goals;
Other duties as required.

Is this job for you ?

Here is what’s important to have to apply:

Team player with excellent customer service skills;
2-3 years of experience in a similar role including in-person customer service;
Attention to detail and strong data entry skills;
Very good computer skills and experience with MS Office, data entry and databases;
Well-organized with strong leadership skills;
Excellent verbal and written communication skills;
Ability to multi-task and work in a fast-paced environment.

A little more about us

Kaycan is a subsidiary of Saint-Gobain -- the world’s largest building materials company with a 360-year legacy of innovation and growth. Saint-Gobain group is leader in sustainable product development and environmental stewardship. We’re proud to that Saint-Gobain North America was recognized by Top Employers institute as on the best workplaces in North America & Canada.

Benefits in joining us

We provide unique options to fit your unique lives! Our Total Rewards Program offers a total approach to well-being!

Our amazing benefits and programs include, but are not limited to:

Excellent healthcare options: Medical, vision, prescription & dental;
Family Focus & Balance: Parental leave, paid time-off, and Employee Assistance Program;
Financial Security: Company-funded Retirement Accumulation Plan - Registered Retirement Savings Plan (RRSP), Deferred Profit-Sharing Plan (DPSP), Tax-Free Savings Account (TFSA) and Employee Stock Purchase Program (PEG);
Tuition Reimbursement: Continuing education for every season of your career
Employee Recognition Programs;
LiveWell: Rewarding you for living a healthy lifestyle;
Be Well Be You: Our comprehensive benefits, resources, and programs platform to help you and your family be well, wherever you are in life (Emotional, Physical, Financial, and Social);
Pet insurance options: Insurance plan & prescription discount program for your furry friends;
Perks & Savings Program: access to thousands of gift cards, in-store and online discounts, as well as cashback offers.